Ashé Counseling & Coaching

Privacy Policy

Your trust is the foundation of the work we do together. This page explains, in plain language, what information we collect through our website and forms, and how we care for it.

Last updated: June 7, 2026

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01Who we are

Ashé Counseling & Coaching LLC ("Ashé," "we," "us," or "our") is a mental health practice serving clients in Illinois and Texas, with offices in Chicago and telehealth services. This policy applies to ashecc.com and the online forms we use to communicate with prospective and current clients.

02Information we collect

We only collect what we need to respond to you and provide care. Depending on how you use our site, this may include:

Information you give us directly

• Your name, email address, and phone number when you fill out a contact, consultation, or intake form.
• Scheduling and appointment details submitted through our booking platform, Jane App.
• Basic background you choose to share about what brings you to therapy, so we can match you with the right clinician.
• Any message content you send us through forms or email.

Information collected automatically

• Standard technical data such as your browser type, device, and general location, gathered by our website host to keep the site secure and functioning.
• Pages you visit on our site, used in aggregate to understand what's helpful and improve your experience.

03How we use your information

We use the information above to:

• Respond to your inquiries and schedule consultations or appointments.
• Match you with a clinician who fits your needs.
• Complete the intake process and prepare for your care.
• Maintain the security and reliability of our website.

We do not sell your information, and we do not share it for advertising purposes.

04How we protect it

We work with trusted platforms that maintain industry-standard safeguards. Our scheduling and clinical records run through Jane App, a HIPAA-compliant practice management system. Information submitted through our forms is handled with appropriate technical and administrative protections. While no method of transmission over the internet is ever completely secure, we take reasonable steps to keep your information safe.

05When we share information

We share your information only in limited circumstances:

• With service providers, like our scheduling and website platforms, who help us operate and who are bound to protect it.
• When required by law, or to protect the safety of a client or others.
• With your explicit consent.

06Your choices

You can ask us to access, correct, or delete the contact information we hold about you from website inquiries. You may also opt out of any non-clinical emails at any time. To make a request, reach out using the contact details below. Requests involving clinical records are handled under the separate health-privacy process described in your Notice of Privacy Practices.

07Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect their information through it. Care for minor clients is arranged directly with a parent or guardian.

08Updates to this policy

We may update this policy from time to time as our practice grows or as requirements change. When we do, we'll revise the date at the top of this page.