Client Service Coordinator

Image by Aleksander Vlad

Postion overview

Ashe Counseling & Coaching is a multicultural, inclusive and affirming psychotherapy practice.  Diversity is the cornerstone of our practice and we welcome everyone to apply.  

Ashe Counseling & Coaching LLC is an innovative, boutique psychotherapy practice dedicated to  empowering and uplifting individuals and couples.  It is important that providers at Ashé Counseling & Coaching LLC  align with the mission and values.. We believe in creating the best environment for our clients and employees, and to be committed to social justice and anti-racism.

 

Responsibilities

This is more than your average front desk, intake coordinator position Working as a client relations coordinator at Ashe Counseling & Coaching can be a highly fulfilling job that allows you to not only have a positive impact on the clients’ experience but also on the community by improving access to mental health services. 

 

The ideal client service coordinator is–

  • Adaptable and Flexible: willing to adapt and learn. 

  • Client-centered mindset: Understanding that our clients have specific needs and understanding of mental health. 

  • Exceptional communication skills: communicate proactively and with empathy

  • Detail-oriented: people count on you to ensure all the details are done correctly the first time around

  • Team Player: you will be an integral part of a clinical team. 

Responsibilities: You’re more than just an admin! The ideal candidate possesses the ability to consistently perform the following job duties with excellence...

  • Warmly greet every patient with eye contact, a smile, and a positive statement

  • Keeps waiting area clean and comfortable

  • Schedule patient appointments in person or over the phone by showing empathy for their needs and limitations

  • Accurately  conduct insurance authorizations and verifications

  • Collect co-pays from patients with attention to detail

  • Respond to inquiries for information from clients, providers, and coworkers in a timely manner and with a positive attitude.

  • Community Outreach 

  • Maintain client confidentiality and follow HIPAA protocols

  • Distributes mail and deliveries. Manages fax log inbox and outgoing mail. Order office supplies as needed.

  • Other duties as assigned

 

Qualifcations

Minimum Requirements:

  • High School Diploma or GED required

  • 1 Year of Customer service experience

Preferred Requirements

  • Insurance Verification Experience

  • Bilingual

  • Previous Mental Health  Experience

Physical Requirements:

  • Ability to walk, stand, bend, and reach consistently throughout a workday/shift

  • Appropriate manual dexterity to enable typing (including10-key) throughout a workday/shift

  • Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics

  • Ability to carry office supplies up to 10lbs

  • Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction

  • Ability to speak and hear sufficiently to understand and give directions