Client Service Coordinator

Postion overview
Ashe Counseling & Coaching is a multicultural, inclusive and affirming psychotherapy practice. Diversity is the cornerstone of our practice and we welcome everyone to apply.
Ashe Counseling & Coaching LLC is an innovative, boutique psychotherapy practice dedicated to empowering and uplifting individuals and couples. It is important that providers at Ashé Counseling & Coaching LLC align with the mission and values.. We believe in creating the best environment for our clients and employees, and to be committed to social justice and anti-racism.
Responsibilities
This is more than your average front desk, intake coordinator position Working as a client relations coordinator at Ashe Counseling & Coaching can be a highly fulfilling job that allows you to not only have a positive impact on the clients’ experience but also on the community by improving access to mental health services.
The ideal client service coordinator is–
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Adaptable and Flexible: willing to adapt and learn.
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Client-centered mindset: Understanding that our clients have specific needs and understanding of mental health.
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Exceptional communication skills: communicate proactively and with empathy
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Detail-oriented: people count on you to ensure all the details are done correctly the first time around
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Team Player: you will be an integral part of a clinical team.
Responsibilities: You’re more than just an admin! The ideal candidate possesses the ability to consistently perform the following job duties with excellence...
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Warmly greet every patient with eye contact, a smile, and a positive statement
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Keeps waiting area clean and comfortable
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Schedule patient appointments in person or over the phone by showing empathy for their needs and limitations
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Accurately conduct insurance authorizations and verifications
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Collect co-pays from patients with attention to detail
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Respond to inquiries for information from clients, providers, and coworkers in a timely manner and with a positive attitude.
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Community Outreach
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Maintain client confidentiality and follow HIPAA protocols
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Distributes mail and deliveries. Manages fax log inbox and outgoing mail. Order office supplies as needed.
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Other duties as assigned
Qualifcations
Minimum Requirements:
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High School Diploma or GED required
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1 Year of Customer service experience
Preferred Requirements
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Insurance Verification Experience
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Bilingual
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Previous Mental Health Experience
Physical Requirements:
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Ability to walk, stand, bend, and reach consistently throughout a workday/shift
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Appropriate manual dexterity to enable typing (including10-key) throughout a workday/shift
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Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
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Ability to carry office supplies up to 10lbs
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Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction
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Ability to speak and hear sufficiently to understand and give directions