Responsibilities

This is more than your average front desk, intake coordinator position Working as a client relations coordinator at Ashe Counseling & Coaching can be a highly fulfilling job that allows you to not only have a positive impact on the clients’ experience but also on the community by improving access to mental health services. 

The ideal client service coordinator is–

• Adaptable and Flexible: willing to adapt and learn. 

• Client-centered mindset: Understanding that our clients have specific needs and understanding of mental health. 

• Exceptional communication skills: communicate proactively and with empathy

• Detail-oriented: people count on you to ensure all the details are done correctly the first time around

• Team Player: you will be an integral part of a clinical team. 

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Responsibilities: You’re more than just an admin! The ideal candidate possesses the ability to consistently perform the following job duties with excellence...

• Warmly greet every patient with eye contact, a smile, and a positive statement

• Keeps waiting area clean and comfortable

• Schedule patient appointments in person or over the phone by showing empathy for their needs and limitations

• Accurately  conduct insurance authorizations and verifications

• Collect co-pays from patients with attention to detail

• Respond to inquiries for information from clients, providers, and coworkers in a timely manner and with a positive attitude.

• Community Outreach 

• Maintain client confidentiality and follow HIPAA protocols

• Distributes mail and deliveries. Manages fax log inbox and outgoing mail. Order office supplies as needed.

• Other duties as assigned